The Hardware Services Agreement provides a framework for multiple services to customer involving a computer system, including hardware maintenance, training, consultation and general support. Maintenance services include defect resolution, preventive maintenance and telephone consultations and is provided on an annual fee basis. Maintenance services must be available on a fixed schedule and the agreement documents fixed response times for defect resolution. The equipment maintained is defined in an attached exhibit (included). Consulting services are provided by work order request as set forth in an exhibit (included). Training services are by individual employee consultation or on-site courses offered by vendor. The support services also include hardware upgrades and software updates. Training fees are as set forth in a separate fee schedule attached as an exhibit. The intellectual property provisions expressly provide for customer ownership of deliverables. You can find answers to your questions using our extensive library of audio questions and answers.
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