Transaction Summary
Hardware Services arrangements are typically structured to provide various services, which include maintenance but also extend to general consultations, operations training, upgrade planning and software training for customer employees. Training services can be on-site, classroom or informal interpersonal sessions. Fee structures typically include a fixed maintenance fee and separate fees for consulting, training and upgrades. Intellectual property frameworks should address ownership of any deliverables developed in connection with consulting services and warranties are typically enumerated separately for each service profile. Under the arrangement, the computer equipment receiving maintenance is defined in an attached schedule. Services are typically requested using a work order format. You can find answers to your questions using our extensive library of
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This Agreement helps Vendors maximize revenue and increase sales by providing for multiple engagements under a single set of terms and conditions.
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