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Technology Services



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Consulting



Work Order



Standard Work Order



Master Services



Service Order



Enhancement Order



General Services



Software Services



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E-Commerce


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Work Order

Work Order arrangements typically involve a framework allowing the parties to define the services to be provided on a project by project basis. A "work order" describing the tasks (i.e. objective, methodology, deliverable) for each project is drafted and incorporated into a standard set of terms and conditions which frame the contract. This greater flexibility in defining the services to be provided carries increased legal risk because the service description is almost invariably vague, imprecise and based upon the assumptions of the draftsperson. Incorporation of "proposals" as part of the work order service description is a second common risk. "Proposals" are typically drafted by sellers to entice buyers and usually contain broad language and "puffery" - language particularly unsuited for determining legal obligations and minimizing risks.

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What's in the Work Order Sub-Library

The Standard Work Order Agreement is a simplified version of the work order format involving a single service definition referencing work orders included in Exhibit A.

The Master Services Agreement provides a framework for engaging four types of software related services: (1) software maintenance (i.e. error correction and implementing software updates); (2) customer support, as requested by customer in a "block notice" approved by both parties; (3) consulting services, as defined in a work order approved by both parties; and (4) training services, as defined in a "training order."

Service Order arrangements typically format specialized work orders to address particular service needs.

The Enhancement Order Agreement provides a generic tasking format for implementation of functional enhancements to existing technology.


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  WORK ORDER SERVICES



Scott Draughon reviews important issues to be addressed in services & consulting arrangements.

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