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Software Services

Software Services arrangements typically involve special services frameworks for addressing software modifications, enhancements or development initiatives. These arrangements typically focus on a specific technology and require a mechanism for variable and periodic definition of the services to be rendered in connection with such technology along with related schedules, budgets and defined deliverables. Typically, the product intellectual property rights will be jealously guarded by the vendor, rendering broad user licensing rights an important secondary negotiating posture for large user organizations.

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What's in the Software Services Sub-Library

The Software Service Agreement favoring customers defines several types of services to be rendered under the arrangement.

The Software Services Agreement favoring the vendor documents several services provided by the vendor.


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  SOFTWARE ADMINISTRATION



Scott Draughon reviews how to successfully negotiate an arrangement to either receive or provide software services.

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