Transaction Summary
Service arrangements favoring customers incorporate the typical project management tools used by customers to control service vendors into the legal contract. Project reporting is mandatory. All invoices are subject to customer approval. The scope of work definition establishes performance milestones tied to payment. All intellectual property is owned by the customer. Vendor personnel assignments are subject to customer approval. Vendor indemnifies against third-party infringement claims on deliverables. Warranties are comprehensive. These and other tensions in the relationship between vendor and customer are resolved in favor of customer, thereby giving the customer substantial leverage in any dispute arising under the agreement. You can find answers to your questions using our extensive library of
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This Agreement helps Customers reduce fees, control costs and position for follow-on work incidental to the Services arrangement.
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