The Computer Services Outsourcing Agreement establishes a framework for outsourcing the information technology management function. These arrangements involve vendor support for the full range of information technology services including hardware, software, consulting, telecommunications and data management services. Key issues include scope of services to be provided, termination rights, payment provisions and responsibility for system access, reliability and integrity. Service profiles may include responding to requests for on-site equipment, user training and adhoc support services. Fee structures typically include a fixed portion corresponding to the amortized capital investment sustained by vendor in supporting customer, along with a variable portion determined by time and material commitments to the expected services profile. You can find answers to your questions using our extensive library of
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