Distribution arrangements create an interface between developer and end user to achieve market penetration. The legal terms of the framework vary with the level of customer support and product knowledge required. These arrangements relinquish customer and technology control to increase sales volume. The legal framework for the relationship typically addresses the core issues of end-user sublicensing, pricing, royalties and technology installation, maintenance and training. Each of these issues involve varying levels of commitment from the vendor to distributor education, technology control and customer management.
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