Transaction Summary
Systems Administration Agreements provide a framework for managing the computer software, hardware and telecommunication needs of the end-user. These services typically extend beyond normal maintenance to include, for example, data backup and archiving, implementation of software updates and access management. Key legal issues include defining the scope of services, response times and liability for service failures. Vendor access to user equipment and facilities is also an issue. Fees, access to intellectual property, warranties and indemnifications should also be defined. You can find answers to your questions using our extensive library of
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